Two plans, and a tailored option
| Essential | Professional | |
|---|---|---|
| For | Small businesses, small offices | Head offices, NGO offices, agencies |
| Remote support | Working days, 8 am to 5 pm | Working days, 8 am to 5 pm |
| Call-back after a fault report | Within 4 working hours | Within 2 working hours |
| On-site response in Conakry | Within 2 working days | Within 1 working day |
| Preventive visits | 2 per year | 4 per year |
| Activity report | Yearly | Quarterly |
| Remote monitoring of equipment | No | Optional |
Critical sites: tailored contract. For banks, mining sites and services that must not stop, we agree faster response times and on-call cover with you, written into the contract.
Outside Conakry, response times are set site by site in the contract.
What maintenance covers
- Network, Wi-Fi, servers, computers, UPS units, CCTV, phones.
- Security updates and backup checks.
- Replacement of faulty parts, depending on the plan and the warranty.
- Dealing with your internet providers during an outage: we call them for you.
How to report a fault
- By WhatsApp or phone on +224 621 04 90 50, or by email to [email protected].
- You receive a ticket number.
- A technician calls you back, fixes it remotely if possible, or comes on site.
- The ticket is closed when you confirm the problem is solved.
Power is part of maintenance.
In Conakry, many IT failures come from the power supply: worn UPS batteries, power surges, missing earthing. We test your UPS backup time at every preventive visit and replace batteries before they fail.